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| Remote Care Coordinator Jobs work From Home |
Remote Care Coordinator
Remote Care Coordinator Jobs work From Home ,Forward is on a bold mission to provide one billion people worldwide with high-quality health care. We are building the world's most advanced healthcare platform from the ground up, bringing hardware, software and doctors together under one roof.
We are rapidly expanding our telemedicine team, and are looking to bring in motivated customer service professionals to support our growing member base. As a Care Coordinator, you will contribute directly to Forward's mission to rebuild our country's broken healthcare system. Our ideal candidate is someone who is hardworking, passionate about helping others, and is a determined problem solver.
WHAT WOULD YOU DO For Remote Care Coordinator Jobs work From Home :
- Provide high-quality remote support via chat, phone and email, serving as one of the first responders to any incoming inquiries or requests from Forward members
- Facilitate care and streamline handover with others in the healthcare system, ensuring that our members receive the highest quality of care
- Demonstrate empathy and problem-solving skills as you answer questions, resolve issues, and coordinate with third parties
- Triage high responsibility issues and escalate medical issues when necessary
- Iterate over and over, take advantage of your user feedback and operational experience to improve what we have built
- Create loyalty among users by contributing to the overall Forward experience
- Work collaboratively with a team of colleagues to solve customer issues and complete clinical and administrative assignments on behalf of Forward's physicians and nurse practitioners
- You will have the flexibility to work remotely from the comfort of your own home
TECHNICAL REQUIREMENTS
You will need a self-supplied PC with Windows OS. MacOS is not supported.
Internet: You must have wired or wifi connectivity, with a download speed of at least 5.0 Mbps and an upload speed of at least 3.0 Mbps
Mobile device: You will need to install some programs on your personal phone or tablet for authentication purposes. This device must be running Android iOS 8+ or iOS 12+
Computer: You must provide your own laptop or desktop with a monitor capable of displaying 1920 x 1080 pixels, and a built-in sound card for use with speakers or headphones. Your device must meet the following requirements:
Processor
Intel i3, AMD Ryzen, or better
Storage
6 GB RAM or better
Operating system
Windows 10 or better
Browser
Google Chrome (latest version), Firefox (latest version) or Internet Explorer 11
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